Refund policy
Return & Cancellation Policy
At Noble & Wild Pet Portraits, we take immense pride in crafting bespoke, high-quality artwork that honors your companion. Because each piece is custom-designed and entirely unique to your pet, we are unable to offer returns or refunds.
To ensure your complete satisfaction, we provide two complimentary rounds of revisions on every order. Our ultimate goal is to deliver an exceptional masterpiece, and we will work closely with you during the proofing stage to guarantee the final artwork aligns perfectly with your vision.
If you have any questions or concerns regarding your completed order, please reach out to us via our Contact Page.
Cancellations & Order Modifications
Our digital artists begin diving into their creative work shortly after your order is placed and your portrait will be ready within 2–5 business days. Because of this immediate workflow, we offer a strict 60-minute window from the time of purchase for any cancellations or major adjustments.
- Within 60 Minutes: You may cancel or modify your order for a full refund.
- After 60 Minutes: The creative process has begun. While we will do our absolute best to accommodate subsequent requests, we cannot guarantee changes once design work is underway.
Photo Submission & Quality Standards
Your final masterpiece relies entirely on the photograph you provide. To ensure an exquisite result, please review our Photo Submission Guide before placing your order.
- Quality Assurance: We are unable to offer refunds, replacements, or solutions if the submitted photograph does not adhere to our guidelines. High-resolution, well-lit photos yield stunning artwork; low-resolution or poorly lit photos will limit the detail our artists can achieve.
- Special Requests & Artist Notes: You are welcome to leave specific notes for our artists during checkout. However, please note that we cannot guarantee complex structural modifications to the original photo (such as opening or closing a mouth, altering expressions, or changing a pet's physical features). Our artists work to enhance and crown the image provided, not fundamentally alter it.
For Physical Art (Prints & Framed Artwork)
- All Sales Are Final: Once your physical order has entered production and shipping, it cannot be canceled, refunded, or altered. We process and dispatch orders rapidly to ensure your artwork arrives as swiftly as possible.
- Damaged Deliveries: In the rare event that your physical artwork arrives damaged during transit, please contact us within 48 hours of delivery with clear photographs of the damage (including the packaging). We will gladly prioritize and ship a complimentary replacement directly to you.