FAQ - Your Questions Answered!

We offer FREE shipping on all orders within the United States, including Alaska and Hawaii. Physical products (prints and framed prints) ship directly from our printing partner via UPS/FedEx Ground or USPS Ground Advantage, with two service levels:

• Economy Mail: 3–7 business days — best for small-to-mid sized prints.
• Ground / Standard: 1–7 business days — used for rolled prints, boxed items, and medium-to-large fine art framed prints.

We do not offer expedited or overnight shipping at this time, and we do not ship physical products internationally.

All orders are carefully packaged to ensure safe arrival. If your order arrives damaged or is lost in transit, please contact us within 14 days of your delivery date with photos of the item and packaging, and we'll make it right.

For full details, visit our Shipping Policy.

We're artists, not magicians (though sometimes it's hard to tell the difference)! Here's how the timeline breaks down:

• Production: 2–5 business days to create and prepare your portrait
• Shipping: 1–7 business days depending on your location and shipping method

Most orders arrive within 5–10 business days from the date your proof is approved. You'll receive a tracking number as soon as your order ships!

Please note: Orders requiring revisions may take additional time. Timelines begin once we receive your approval — delays in responding to proof emails will extend your estimated delivery date.

No, unfortunately at this time we only ship the prints and framed art work within the United States, including Hawaii and Alaska. For international orders we offer the digital download option!

Track Your Order
As soon as your order departs, you will receive a shipping confirmation email complete with a tracking number and a direct link to follow its journey.

Effortless Tracking with the Shop App
For the most seamless experience, we recommend using the free Shop app (available for iOS and Android). Simply download the app and sign in using the email address associated with your order. Your tracking details will automatically sync, allowing you to monitor your delivery in real time without any extra steps.

Photo Submission & Quality Standards

Your final masterpiece relies entirely on the photograph you provide. To ensure an exquisite result, please review our Photo Submission Guide before placing your order.

• Quality Assurance: We are unable to offer refunds, replacements, or solutions if the submitted photograph does not adhere to our guidelines. High-resolution, well-lit photos yield stunning artwork; low-resolution or poorly lit photos will limit the detail our artists can achieve.
• Special Requests & Artist Notes: You are welcome to leave specific notes for our artists during checkout. However, please note that we cannot guarantee complex structural modifications to the original photo (such as opening or closing a mouth, altering expressions, or changing a pet's physical features). Our artists work to enhance and crown the image provided, not fundamentally alter it.

1. File Size: Ideally between 2MB and 10MB.
2. Resolution: At least 2000 x 2000 pixels for a sharp print
3. Lighting: For best results, use natural daylight. Please avoid using a harsh flash or taking photos in dark rooms.

For All: Capture the photo at eye-level, with the head facing straight forward or tilted slightly to either side. Angle and positioning are key to this regal look.

For Reptiles: Because angle and positioning are key to this regal look, providing multiple photos from different angles helps us achieve the ultimate masterpiece.

For Horses: Preferably please provide images without bridles. Because of the angle and positioning are key to this regal look, providing multiple photos from different angles helps us achieve the ultimate masterpiece.

Costumes are interchangeable between cats and dogs only. While some costume styles may look similar across our bird, horse, and reptile portraits, each costume is specifically designed and painted for that animal's proportions and size. Due to the nature of hand-crafted digital art, our artists tailor every detail to suit your pet perfectly — so a horse costume cannot be applied to a cat portrait, for example. If you have a specific costume in mind for your pet, feel free to contact us before ordering and we'll be happy to advise!

Our portraits are designed to feature one pet at a time — and there's a good reason for that! Combining multiple pets with different poses, sizes, and orientations can make the composition feel crowded or unnatural, and the result is harder to control.

By focusing on a single subject, we can give your pet the full artistic attention they deserve — perfecting their proportions, costume, expression, and overall presentation for a polished, gallery-worthy result.

Have more than one pet you'd love to immortalize? We recommend ordering individual portraits for each — they look stunning displayed together!

Absolutely — we love bringing unique visions to life! If you have a specific costume idea in mind that isn't currently in our collection, we'd be happy to explore it with you. Custom costume requests are subject to artist availability and approval, and will incur an additional surcharge as a bespoke order.

Simply contact us before placing your order and describe your idea — we'll get back to you with a quote and timeline. We can't wait to create something truly one-of-a-kind for your pet! 🐾

Each of our product pages includes a"Good to Know"section with detailed information about the portrait process, what to expect, and how to get the best result. Simply visit any portrait listing and scroll down — it's all there before you place your order!