FAQ - Your Questions Answered!

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🛍️ Orders & Shipping

Photo Submission & Quality Standards

Photo Submission & Quality Standards

Your final masterpiece relies entirely on the photograph you provide. To ensure an exquisite result, please review our Photo Submission Guide before placing your order.

  • Quality Assurance: We are unable to offer refunds, replacements, or solutions if the submitted photograph does not adhere to our guidelines. High-resolution, well-lit photos yield stunning artwork; low-resolution or poorly lit photos will limit the detail our artists can achieve.
  • Special Requests & Artist Notes: You are welcome to leave specific notes for our artists during checkout. However, please note that we cannot guarantee complex structural modifications to the original photo (such as opening or closing a mouth, altering expressions, or changing a pet's physical features). Our artists work to enhance and crown the image provided, not fundamentally alter it.

Image upload requirements

  1. File Size: Ideally between 2MB and 10MB.
  2. Resolution: At least 2000 x 2000 pixels for a sharp print
  3. Lighting: For best results, use natural daylight. Please avoid using a harsh flash or taking photos in dark rooms.

For All: Capture the photo at eye-level, with the head facing straight forward or tilted slightly to either side. Angle and positioning are key to this regal look.

For Reptiles: Because angle and positioning are key to this regal look, providing multiple photos from different angles helps us achieve the ultimate masterpiece.

For Horses: Preferably please provide images without bridles. Because of the angle and positioning are key to this regal look, providing multiple photos from different angles helps us achieve the ultimate masterpiece.

How long will it take to receive my order?

We're artists, not magicians (though sometimes it's hard to tell the difference)! Most orders are processed and leave our studio within 2-5 business days. Shipping within the US typically takes 5-10 business days. You'll receive a tracking number as soon as your order ships!

What are your shipping options and costs?

We are pleased to offer FREE shipping on all orders within the United States, including Alaska and Hawaii. At this time, we do not offer international shipping for our prints or framed print collections.

 Do you ship internationally?

No, unfortunately at this time we only ship the prints and framed art work within the United States, including Hawaii and Alaska. For international orders we offer the digital download option!

 How do I track my order?

Track Your Order
As soon as your order departs, you will receive a shipping confirmation email complete with a tracking number and a direct link to follow its journey.

Effortless Tracking with the Shop App
For the most seamless experience, we recommend using the free Shop app (available for iOS and Android). Simply download the app and sign in using the email address associated with your order. Your tracking details will automatically sync, allowing you to monitor your delivery in real time without any extra steps.

Digital Downloads

How Your Custom Digital Download Works

Every Noble & Wild portrait is custom-made by our artist — not an instant download.

  • Upload your pet's photo at checkout
  • Your portrait is created within 2–5 business days
  • Review your preview and request up to 2 revisions
  • Once approved, we'll email you a private download link for your high-resolution file
  • Available formats: jpeg or png

 Returns & Exchanges

Can I change or cancel my order?

We process and prepare all orders quickly to ensure prompt delivery. Our digital artists begin diving into their creative work shortly after your order is placed. Because of this immediate workflow, we offer a strict 60-minute window from the time of purchase for any cancellations or major adjustments.

  • Within 60 Minutes: You may cancel or modify your order for a full refund.
  • After 60 Minutes: The creative process has begun. While we will do our absolute best to accommodate subsequent requests, we cannot guarantee changes once design work is underway.

If you need to make a change within 60 minutes, please submit an inquiry via our contact page immediately and don't forget to include your order number.

 What is your refund and return policy?

We have separate policies for our digital and physical art to ensure fairness and clarity:

For Digital Art:
We offer the royal treatment. If something isn't perfect, we make it right. We offer a full refund upon request, as long as the file hasn't been downloaded or used.

Cancellations & Order Modifications:
Our digital artists begin diving into their creative work shortly after your
order is placed. Because of this immediate workflow, we offer a strict 60-minute window from the time of purchase for any cancellations or major
adjustments.

  • Within 60 Minutes: You may cancel your order for a full refund.
  • After 60 Minutes: The creative process has begun. While we will do our absolute best to accommodate subsequent requests, we cannot guarantee changes once design work is underway.

For Physical Art (Prints Only & Framed Prints)

  • All Sales Are Final: Once your physical order has entered production and shipping, it cannot be canceled, refunded, or altered. We process and dispatch orders rapidly to ensure your artwork arrives as swiftly as possible.                                                                                                
  • Damaged Deliveries: In the rare event that your physical artwork was damaged during transit, please contact us within 48 hours of delivery with clear photographs of the damage (including the packaging). We will gladly prioritize and ship a complimentary replacement directly to you

Contact & Support

Still have questions? We’re here to help.

Whether you have a question about our collections or need personalized assistance, our team will respond to your inquiry within 24 hours.